Natalia brings more than seven years of experience working in understanding customers and building customer engagement strategies to narrow the bridge between companies and consumers. Her industry experience includes telecommunications, entertainment, healthcare, FMCG, Financial Services, Retail, IT and High-tech. Natalia earned the Magna Cum Laude BA from Lindenwood University in USA and her MBA from IAE Business School in Argentina. During her MBA, she exchanged at London Business School, where she discovered NICE Fizzback and soon after became Manager of its Customer Insight Department.
Brian Powers:
Brian began consulting for contact centers in 1995 with Accenture prior to joining Verizon where he directly oversaw two provisioning & customer support centers. Now a Director in NICE Fizzback’s Professional Services team, Brian advises clients on their customer experience management strategy based on voice of customer feedback. Brian earned an undergraduate degree in Marketing from the University of Georgia, and an MBA from Wake Forest University.
Andrew Robson:
After leaving university in 2010, Andy was snapped up by NICE Fizzback as their first Associate charged with working across Customer Insight and Sales. Since joining NICE Fizzback, Andy has written three industry white papers and worked on a number of the firm’s biggest accounts. During his time at university, he was heavily involved in student journalism, occupying the role of Sports Editor at student newspaper Varsity. Andy holds a BA(Hons) and MPhil from Queens’ College, Cambridge.
Tom Lynam:Tom is a Marketing Manager at NICE Fizzback. He joined the company in 2010 after completing his BA Honours in History from Exeter University. Tom joined NICE Fizzback as part of the graduate scheme which saw him involved in a number of different areas of the business including Operations, Customer Insight and Sales. He is now responsible for the company's Customer Feedback Solutions field marketing activities including social media, campaigns and events. During his time at university Tom was a keen hockey player and continues his passion for the sport.
Momchil Metodiev:Momchil is a NICE Fizzback Business Analyst and has been with the company since January 2009. In the day-to-day work of the Customer Insight team, his nuanced analysis combines quantitative and qualitative capabilities derived from his eclectic education and background. Momchil has a BA degree in Sociology from Louisiana State University in the United States and an MSc in Strategic Management and Marketing from Middlesex University. Before joining NICE Fizzback, he has worked for GfK as a Market Researcher.
Elena Belkina:
Elena is a Business Analyst in Fizzback’s Professional Services team and has been with the company since April 2011. She holds an MSc(Econ) in Management and Marketing from Aberystwyth University. Before joining Fizzback, Elena worked for one of the leading European banks. In her spare time, she enjoys exploring foreign countries and cultures, dancing and relaxing with a good book.
Steven Strickland:
Liz Turrell:
Liz joined NICE Fizzback as an Insight Consultant in May 2011. Liz brings with her over five years of Telecoms experience and an abundance of expertise in working to improve end-to-end Customer Experiences through detailed insight and targeted improvement action plans. Supported by a detailed knowledge of how customer contact centres operate Liz has an intuitive ability of linking operation metrics to customer insight. Liz is also a qualified A-Level Sociology teacher and continues to apply aspects of this experience in her day to day role.
James Pacey:
James is NICE Fizzback’s first Analytics Consultant. His role is primarily concerned with analytical innovation, creating new, bespoke solutions to enable NICE Fizzback clients to extract maximum value from their data. Since joining he has produced analysis for several major clients and engaged in work to improve and expand the portfolio of services offered by NICE Fizzback Professional Services in 2012. He holds an MPhil and BA(Hons) from Robinson College, Cambridge. At university he was involved in student politics and was responsible for the organisation of several major projects and events including the Robinson College May Ball.
Steven Strickland:
Steven joined NICE Fizzback in 2011 as a Solutions Consultant in the
Americas region and recently moved into a Customer Experience Sales Manager
role developing clients in the Southeast US and Latin America. Steven
began his professional career with AT&T and over the course of 10 years
served in positions centering around business development, network operations, project management,
sales engineering and sourcing. Steven earned an undergraduate degree in Business from Oglethorpe University
and MSc in Management from Georgia Tech. Steven holds the PMP and RTPM credentials,
and enjoys coaching his kid’s sports teams in his spare time.
Liz Turrell:
Liz joined NICE Fizzback as an Insight Consultant in May 2011. Liz brings with her over five years of Telecoms experience and an abundance of expertise in working to improve end-to-end Customer Experiences through detailed insight and targeted improvement action plans. Supported by a detailed knowledge of how customer contact centres operate Liz has an intuitive ability of linking operation metrics to customer insight. Liz is also a qualified A-Level Sociology teacher and continues to apply aspects of this experience in her day to day role.
James Pacey:
Hayley Kitson:
Hayley is a recent addition to the NICE Fizzback Customer
Transformation Team with the key role of identifying best practices from her own practical application of
using customer feedback in a Retail environment. Hayley has 16 years experience working in a Retail environment,
and the last 7 years have been spent in telecommunications with TELEFONICA O2
UK. Hayley has held a number of roles centred around delivering fantastic
Customer Experience, including Store Leadership, Customer Experience
Champion and working in the National Talent Development Team to educate
Retail advisors on what great Customer Experience looks and feels like.