NICE Fizzback is the
leading software provider for Real-Time Customer Feedback and Customer
Experience Management (CEM) resulting in increased customer loyalty and
employee performance. The award winning NICE Fizzback solution helps companies
listen, respond and act in real-time to their customers’ comments. Feedback
captured at the point of experience is analysed automatically using natural
language processing, driving relevant responses, prompting company action and
providing powerful insight into the voice of a previously silent majority. NICE
Fizzback enables businesses to derive true economic benefits by increasing
customer lifetime value and positive word-of-mouth.
The Fizzback Group Ltd. was acquired by NICE Systems in
2011.
Contact details: info@fizzback.com or 0845 067 1000.